Support for hausmanager customers
Everything you need to know about the migration to SINGU
By Anna and 2 others3 authors13 articles
- Migration FAQ - hausmanager to SINGU FMEverything you need to know to get started in SINGU.
- Data Mapping - hausmanager to SINGU FMThis article documents how each data area from hausmanager was transferred to SINGU FM, including what was migrated, how it was mapped, and where limitations apply.
- I Have a Question - What Should I Do?Use the guide below to get the fastest possible response depending on what you need.
- User Management in SINGU FM
- Tickets in Singu: from creation to closingHow do you create a ticket, move it through its statuses and add notes, visits and costs?
- How to use inspections and equipment in SINGU FM
- Setting up company departments and assigning usersHow to create departments (e.g. Technical department) in Singu, assign staff to them and route tickets automatically.
- Responsibility matrixRules that automatically assign each new ticket's responsible person or department.
- QR codes for ticket creationThe Tag Manager in Singu allows you to create QR codes through which tickets are automatically generated with predefined values (complex, building, ticket type, etc.) after scanning – even without…
- Setting up forms (surveys) in SinguHow to configure a form that is shown during ticket creation or can be filled in later inside an existing ticket.
- Managing users: add, edit, deactivate, unlockHow administrators create new user accounts in Singu, edit and deactivate existing accounts, check account status and reset passwords.
- Object structure: complexes, buildings and locations
- Document Creator — Generating Documents from TicketsLearn how to build document templates and generate PDF documents (work orders, service confirmations) directly from ticket data in Singu FM.