Support for hausmanager customers
Everything you need to know about the migration to SINGU
By Anna and 2 others3 authors11 articles
- Migration FAQ - hausmanager to SINGU FMEverything you need to know to get started in SINGU.
- Data Mapping - hausmanager to SINGU FMThis article documents how each data area from hausmanager was transferred to SINGU FM, including what was migrated, how it was mapped, and where limitations apply.
- I Have a Question - What Should I Do?Use the guide below to get the fastest possible response depending on what you need.
- User Management in SINGU FM
- How to Use Tickets in SINGU FM
- How to use inspections and equipment in SINGU FM
- Setting up company departments and assigning usersHow to create departments (e.g. Technical department) in Singu, assign staff to them and route tickets automatically.
- Responsibility matrixThe responsibility matrix is a rules table in Singu that defines which person or department is assigned to a ticket when certain criteria are met — for example ticket type,…
- QR codes for ticket creationThe Tag Manager in Singu allows you to create QR codes through which tickets are automatically generated with predefined values (complex, building, ticket type, etc.) after scanning – even without…
- Setting up forms (surveys) in SinguHow to configure a form that is shown during ticket creation or can be filled in later inside an existing ticket.
- Managing users: add, edit, deactivate, unlockHow administrators create new user accounts in Singu, edit and deactivate existing accounts, check account status and reset passwords.