Complete Term Reference
hausmanager | SINGU FM | Notes |
Ticket | Ticket | Logic retained; status names differ |
Aufgabe (from scheduled Maßnahme) | Inspection | Only tasks from Maßnahmen with a schedule |
Aufgabe (ad-hoc or from ticket) | Ticket | Tasks without a schedule → Ticket |
Maßnahme (template, with schedule) | Inspection Definition | Without a schedule: NOT migrated |
Checkliste | Checklist / Tasks | Answer type converted to LogicCorrectness |
Stammdaten-Baum | Ticket Categories | Tree structure retained; top node = "My House" |
Servicebereich / Leistungsbereich | Ticket Classification | Used on Inspections and Buildings |
Kategoriematrix (Kategorie 1 & 2) | Ticket Categories | Matrix transformed to tree structure |
Objekt-Gruppe | Site Group | 1:1 |
Liegenschaft / Objekt | Site | 1:1 |
Gebäude | Building | 1:1 |
Einheit / Raum / Etage | Location | All 3 types → Location (hierarchy via parentId) |
Bauteil / Anlage | Equipment | QR code from hausmanager retained |
Zählerbauteil (meter component) | Equipment (Meter) | Technical data retained |
Zähler (reading) | Meter Reading | 1:1 |
Adresse – Eigentümer | Customer | — |
Adresse – Nutzer / Bewohner | Customer | — |
Adresse – Firma / Dienstleister | Partner | Virtual person created for each partner |
Adresse – Mitarbeiter | User | Only if linked to a user account in hausmanager |
Nutzer | User | With role mapping (see Users section) |
Abschluss / Teilabschluss | Visit (on Ticket / Inspection) | — |
Arbeitsauftrag / Leistungsnachweis | Ticket History | Not a separate object — archived |
Dokument (external / internal) | Ticket History | Files retained |
Kostenfelder (Soll / Ist) | Ticket History | As text summary, not structured data |
Protokoll / Log | ❌ Not migrated | Excluded by agreement |
Wartungsvertrag (service contract) | Equipment → Attributes | No dedicated module in SINGU FM |
Nutzungsart – Gebäude | Building Type | — |
Nutzungsart – Einheit / Raum | Location Type | — |
Dokumentgruppen | Document Categories (Glossary) | Files without a group received a default value |
Zählertyp m³ | Meter medium: Water | Automatic mapping |
Zählertyp kWh | Meter medium: Electricity | Automatic mapping |
All other meter types | Meter medium: Electricity | Default assignment |
Master Data
Ticket Categories (formerly Stammdaten-Baum)
The master data tree was migrated as Ticket Categories, preserving the hierarchical structure and original labels. The top-level node is "My House." Template-level information stored within master data was not migrated — SINGU FM does not have equivalent template functionality.
Checklists
Checklists including all items were fully migrated as Checklists / Tasks. Because SINGU FM does not support multiple freely-definable answer options, all answer types were converted to LogicCorrectness (Yes / No / N/A). Conditional behaviors linked to checklist answers (e.g., automatic ticket creation triggered by a specific answer) are not supported and were not migrated.
Classifications Service area classifications (Leistungsbereiche) were migrated as Ticket Classifications and are used on both Inspections and Buildings. The two-level category matrix (Kategorie 1 and 2) was transformed from a matrix to a tree structure and stored as Ticket Categories.
Users & Roles
Role Mapping
hausmanager Role | SINGU FM Role | Description |
Administrator (1) | Admin | Full access |
Leitung / Management (2) | Board | Management view — read only |
Objektbetreuer (3) | Coordinator | Object coordinator |
Hausmeister (4) | Technician | Technical executor |
Externer (5) | Customer | Tenant or client |
Dienstleister (6) | Partner | External service provider |
Address Records
Owners and residents (Eigentümer, Nutzer/Bewohner) were migrated as Customers. Company addresses were migrated as Partners.
Because SINGU FM can only assign ticket responsibility to a person (not a company), a virtual person was created for each Partner address, linked to a user account, to enable responsibility assignment.
Employee address records were migrated as Users only if linked to an active user account in hausmanager — address-only records without a user account were not transferred.
Object Access
Object access permissions (Objektfreigabe) were transferred to the Responsible Matrix at Site level. If a user cannot see an object, check:
Admin → Master Data → Tickets → Responsibility Matrix.
Object Structure
Hierarchy Mapping
hausmanager | SINGU FM |
Objekt-Gruppe | Site Group |
Liegenschaft / Objekt | Site |
Gebäude | Building |
Einheit | Location (via parentId) |
Raum | Location (via parentId) |
Etage | Location (via parentId) |
⚠️ Key difference: In hausmanager, floors (Etagen) and rooms (Räume) were separate levels. In SINGU FM, all three (Einheit, Raum, Etage) are the same object type — Location — linked hierarchically via parentId. You will not see separate tabs for floors and rooms; look for them as Locations under the Building.
Files on Objects
Files stored at unit, room, or floor level in hausmanager have been consolidated to Building level in SINGU FM. Navigate to the Building record and open the Files tab.
Responsible Matrix
Responsible Matrix assignments (Objektadresszuordnung) were migrated from hausmanager address records to SINGU FM users and projected to the top-level Site. This defines who is automatically assigned responsibility for tickets at a given site.
Equipment & Installations
Equipment (formerly Bauteile) Every Bauteil/Anlage became Equipment in SINGU FM. Retained: QR codes (those assigned to equipment only), custom fields (as Attributes), files and documents, and meter components (as Equipment with type Meter).
Inspection Definitions (formerly Maßnahmen) Only Maßnahmen with a defined recurrence schedule were migrated as Inspection Definitions. Maßnahmen without a schedule (used as task templates / Aufgabenvorlagen) were not migrated — there is no equivalent in SINGU FM.
Tasks, Tickets & History
Task Origin Mapping
hausmanager | SINGU FM |
Aufgabe from a scheduled Maßnahme | Inspection |
Aufgabe from a Ticket | Ticket (with task information) |
Ad-hoc Aufgabe | Ticket |
Ticket (without linked tasks) | Ticket |
Ticket (with linked tasks) | Task record is leading — handled as part of task migration |
Ticket History
The following were archived in Ticket History and are not separate objects in SINGU FM: work orders (Arbeitsaufträge), service reports (Leistungsnachweise), external and internal documents, planned and actual costs (Soll/Ist-Kosten, stored as text summary).
Checklists on Tasks
Checklists were migrated only where attached to migrated Inspection Definitions. Checklists on ad-hoc tasks or ticket-sourced tasks could not be migrated due to a structural limitation in SINGU FM.
Completions and Visits
Completions and partial completions (Erledigungen / Teilerledigungen) were migrated as Visits on Tickets and Inspections.
Meters
Meters (Zähler) were migrated as Meters; readings (Zählerstände) as Meter Readings. Medium assigned automatically:
hausmanager unit | SINGU FM medium |
m³ | Water |
kWh | Electricity |
All other units | Electricity (default) |
Documents related to meters are stored on the associated Equipment record, not on the Meter itself.
Documents & Files
Document type in hausmanager | Where to find in SINGU FM |
Files on Bauteil / Anlage | Equipment → Files tab |
Files on Einheit / Raum / Etage | Building → Files tab |
Files on Ticket | Ticket → History |
Arbeitsaufträge / Leistungsnachweise | Ticket → History |
Service contracts (Verträge) | Equipment → Attributes ⚠️ |
Building plans and documentation | Building → Documentation |
Document groups (Dokumentgruppen) were migrated to document categories in SINGU FM. Files with no group assigned received a default value.