Why are we migrating to SINGU FM? SINGU acquired net-haus to bring all customers onto a modern, scalable platform. SINGU FM offers advanced automation, real-time dashboards, ESG reporting, mobile execution, and regular platform updates — while preserving your existing workflows. The goal is measurably better operations: less manual work, faster task completion, and stronger portfolio visibility.

What exactly is changing? The platform changes, your processes don't. Your structure, modules and configs carry over as they are - functionality stays consistent, though some things may look a bit different visually. You get a more capable system without rebuilding your setup.

Will any data be lost? No. All data — assets, tickets, users, documents, maintenance plans, and site structure — is transferred through a tested migration framework with zero downtime. A full breakdown of what was migrated and how is in the Data Mapping article.

How long will hausmanager still be available? Once your migration is complete, SINGU is your main system. Your Admin will keep access to your old hausmanager account for 2 more months, so you can still check past information if needed.

Will there be downtime during the switch? No. You will receive SINGU FM login credentials and can begin using the system immediately — in parallel with hausmanager until your migration date.

Can I access a test environment before going live? You'll get access directly to your new SINGU instance with your data already migrated. If you'd like an empty account to explore the system without any data first, we can set one up on request. Just contact us at help@singu.com.

How do I know if all my data was migrated correctly? You'll be informed by our team once your data migration is complete, along with a migration status summary for your instance. You can also verify your data directly in SINGU FM during the review session scheduled after migration.

Why do my historical tickets show "Open" status? In hausmanager, the "Erledigt" status does not automatically map to "Closed" in SINGU FM due to differences in status logic between the systems. You can bulk-change statuses by filtering the Ticket List, selecting multiple tickets, and using the status change action.

Where are my files from rooms and floors? All HausManager files, including those originally stored at unit, room or floor level, are available at building level in Singu FM. Go to Buildings > Documentation in the left menu, or open a building and go to its Files tab. Each document keeps its original location: you'll see it in the "Location in the building" column.

Where are my service contracts (Wartungsverträge)? Service contracts do not have a separate module in SINGU FM. Contract data was stored as Attributes on the relevant Equipment records. Contact your account manager if contracts were a key part of your workflow and you need to configure an alternative view.

Where are my documents and building plans? Documents and building plans were migrated to Building > Documentation. There is no separate distinction between documents and building plans in SINGU FM — all are found in the same location.

Were QR codes migrated? Yes, but only QR codes that were assigned to equipment in hausmanager. QR codes not linked to a specific piece of equipment were not transferred.

What happened to my inspection logs (Protokolle)? Inspection logs were explicitly excluded from migration by mutual agreement with net-haus. Historical work orders, service reports, and documents were archived in the Ticket History.

Do I need to recreate user accounts? No. All user accounts were migrated automatically with roles mapped to the equivalent SINGU FM role. See the System Instructions article for how to manage accounts going forward.

I cannot log in to the mobile app. Your account is likely missing the MobileAppAccess permission. Contact your instance administrator to have this added.

I cannot see a module I used in hausmanager (for example Equipment / Technische Anlagen). Module visibility is granted by permissions, not by site assignment and not by the Responsibility matrix. Your administrator sets them in Admin → Permissions → Roles/Permissions (per role) or Admin → Permissions → Users/Permissions (per user). For the Equipment module the permission is Building → AssetView; the module must also be enabled on the instance. If the permission is set and the module is still missing, contact SINGU support.

I cannot see all the objects I had in hausmanager. Which objects you see depends on the sites (complexes) assigned to your user account — not on the Responsibility matrix. Ask your instance administrator to open Admin → Users, edit your account and review the site assignment section: a user can be given individual complexes, a complex group, or a whole market. Which modules you see is a separate mechanism, controlled by permissions under Admin → Permissions → Roles/Permissions (or Users/Permissions for a single user) — the Equipment module, for example, requires Building → AssetView. The Responsibility matrix (Master data → Tickets → Responsibility matrix) only decides who is set as the responsible person or observer on incoming tickets; it neither shows nor grants access to objects.

Can new buildings be added independently? Yes, but only by an Admin of your account. If you're not an Admin, please contact your account Admin. If you're an Admin and have questions or run into issues when adding buildings, contact us via chat or email: help@singu.com.

Does my contract or price change? Your existing commercial terms, contract duration and price remain the foundation of our agreement. In some cases, terms may be adjusted as part of the migration — any such changes will be reviewed individually with you and confirmed in writing by email before they take effect.

Are there additional costs for migration or training? No - migration comes at zero additional cost and requires no effort on your side. Onboarding and migration-related training is included as part of your plan; you'll be informed individually

about available sessions and schedules (group webinars or dedicated one-on-one training).

Is there a limit on users? No. There is no cap on users, vendors, tenants, or facility managers in SINGU FM.

Who is my contact person? Your existing contact in Berlin remains in place. Support is available in both English and German. Submit requests via help@singu.com or directly through the SINGU FM application.

What training is available? As part of onboarding and migration, we provide webinars, individual sessions, and tutorial materials at no extra cost. Webinars run three times a week, each covering a different topic. Training focuses on navigating the enhanced capabilities of SINGU FM, helping you get up to speed quickly without having to relearn how you work

Where can I find help materials within SINGU FM? Enablement materials are accessible here. Use the in-app support chat or access the Help Center from within the application.