Before reaching out, check the lifebuoy (help) icon available in the app's usual locations — clicking it opens the Intercom Messenger directly inside the app, without a page reload, so you can start a conversation, search the Help Center, or send us a message right away without leaving Singu.
1. Data is missing or looks incorrect after migration
Please send us the following:
What exactly is missing (e.g. buildings, units, equipment, inspections, tickets, documents)
Where you expected to find it (module and screen name)
2–3 concrete examples (names or IDs)
Screenshots, if possible
2. I would like training
We recommend starting with one of our group webinar sessions:
Training for technical leaders (browser): https://meeting.zoho.eu/meeting/register?uId=535672000000205045
Training for technical teams (mobile app): https://meeting.zoho.eu/meeting/register?uId=535672000000205153
If you need individual support after the webinar, you can book a 1:1 session here: https://cay-nethaus.zohobookings.eu/#/188322000001213050
3. I have a system question (how-to / workflow / permissions)
Please send us:
A short description of your question
Which module it relates to (Tickets / Inspections / Equipment / Reports / Users)
Screenshots, if possible
If relevant: the site/building name and your user email address
4. Something else
Contact us at help@singu.com or use the in-app support chat (the lifebuoy icon). We respond in English and German.