Skip to main content

Setting up company departments and assigning users

How to create departments (e.g. Technical department) in Singu, assign staff to them and route tickets automatically.

K
Written by Karolina Łazarewicz

Setting up company departments and assigning users

In Singu you can create departments – for example a Technical department – and assign staff to them. This lets you specify directly at ticket creation which department is responsible for handling it, giving you clear ownership and a smooth workflow.

1. Creating a department

  1. Open Master data > Tickets > Company departments.

  2. Click Add in the top right.

  3. Enter a name for the department and save.

2. Assigning a user to a department

  1. Open Admin > Users.

  2. Click the pencil icon next to the user.

  3. Select the appropriate department and save.

👉 See article: Managing users: add, edit, deactivate, unlock.

3. Assigning tickets to a department

Tickets can be assigned to a department manually or routed automatically via the responsibility matrix.

Configuring automatic assignment:

  1. Open Master data > Responsibility matrix.

  2. Click Add.

  3. Define the rules – per complex if needed.

👉 See also article: Responsibility Matrix

Related Articles
Did this answer your question?