Managing users: add, edit, deactivate, unlock
Under Admin > Users you can add, edit and deactivate user accounts in Singu. You can also reset passwords for users who have forgotten their credentials or whose account has been locked.
Adding a user
Go to Admin > Users.
Click + Add.
A form opens. Fields marked with * are mandatory:
First name *
Last name *
Email *
Phone number
Mobile phone number
Position
Information (additional details about the user)
Language
Country
Department – an important field for technical staff. Assigning a user to a department gives them:
Access to tickets handled by that department.
Email notifications when a ticket is created or updated.
The field is optional and only available for internal roles (not for tenants or external services). Departments are configured under Master data > Tickets > Company departments.
👉 See article: Setting up company departments in Singu.
Role * – defines the user's permissions:
External roles: Tenant, External service. After selecting one, an additional mandatory field Tenant/Partner appears, where the user is linked to a company.
Internal roles: all other roles.
Complex * – properties the user needs access to.
Login * – must be unique in the system, usually the email address.
Login enabled: YES / NO:
YES – the user has an active account and can sign in.
NO – the user cannot sign in.
Generate a new random password
Enabled – the system generates a random password and sends it by email.
Disabled – an administrator sets a temporary password manually.
Notification – controls whether the user receives an automatic email about the account creation.
Tip: Users can also be added directly from the Company/Tenant or External service card.
Editing a user
Open Admin > Users.
Find the user via the search bar.
Click the pencil icon (Edit).
Deactivating a user account
Singu does not permanently delete users (for audit-history reasons), but accounts can be deactivated.
Open Admin > Users.
Find the user.
Click the pencil icon.
Set Active to NO.
Checking account status
In Admin > Users you can see at a glance:
Active –
X= account deactivated.Login enabled –
X= the user has locked their account.Account activated? –
X= the user has not yet activated their account.
Unlocking an account / resetting a password
Users who have forgotten their password can use the Forgot password feature on the login page.
If an account gets locked after 5 failed password attempts, an administrator can unlock it as follows:
Open Admin > Users.
Find the user.
Click the key icon.
The Reset password dialog appears:
Reset password – the user receives an email to create a new password.
Set your own password – enter a password manually.
