SINGU

How do you use a QR code to let people without a Singu account report a fault?

Tag manager: public ticket creation (no login)

Learn how to build document templates and generate PDF documents (work orders, service confirmations) directly from ticket data in Singu FM.

Document Creator — Generating Documents from Tickets

Log an issue with all the right details, from location and priority to the responsible party.

New Ticket

Where both SLA dates come from and what they do not cover

Response and resolution time on tickets

Who rates a finished ticket, who sees the result and where to check an external service's average?

Tickets: rating the service and the external service

Witold Molczyk

Weronika Kapias

Paweł Czubacki

Tickets module

Everything related to editing a single ticket, including the information it contains and the permissions required to edit it.

Editing a single ticket

What the workflow axis shows and how to move a ticket to the next stage

Ticket stages on the workflow axis

How to filter, view, and perform bulk actions on tickets; what you see in the ticket list.

Ticket List

The Tickets list offers easy filtering and searching of helpdesk tickets by various criteria.

Tickets list

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

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Thinking...

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

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Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.